Genially – Paola Lancaster – Instructional Designer

Paola Lancaster – Instructional Designer

Instructional Designer

Online Course: Superior Service

By adminPosted in eLearning Design, Online CourseTagged Articulate, Canva, Canvas LMS, communication skills, customer service, Genially, online learning, remote learning, restaurant industry, Rise 360, Storyline 360

An online course designed to help build strong customer service and communication skills for new hires at a restaurant.

Learning Game: Apology Ace

By adminPosted in Learning Activities, Learning Games, Learning MaterialsTagged Canva, communication skills, customer care, customer service, game-based learning, Genially, learning game, restaurant industry

Through an interactive learning game, practice delivering a sincere and effective apology to resolve customer issues.