customer service – Paola Lancaster – Instructional Designer

Storyline 360: Scenario-Based Final Assessment

By adminPosted in AI Integration, Assessment and Evaluation, Storyline 360, Summative AssessmentTagged Articulate, ChatGPT, communication skills, customer care, customer service, final assessment, generative AI, restaurant industry, scenario-based, Storyline 360, summative assessment

A summative assessment via Storyline 360, covering customer care in a restaurant setting and featuring questions partially developed with generative AI technology.

Online Course: Superior Service

By adminPosted in eLearning Design, Online CourseTagged Articulate, Canva, Canvas LMS, communication skills, customer service, Genially, online learning, remote learning, restaurant industry, Rise 360, Storyline 360

An online course designed to help build strong customer service and communication skills for new hires at a restaurant.

Learning Game: Apology Ace

By adminPosted in Learning Activities, Learning Games, Learning MaterialsTagged Canva, communication skills, customer care, customer service, game-based learning, Genially, learning game, restaurant industry

Through an interactive learning game, practice delivering a sincere and effective apology to resolve customer issues.

VR Gallery Walk: The Positive Customer Experience

By adminPosted in Learning Activities, Learning MaterialsTagged ArtSteps, customer care, customer service, restaurant industry, virtual reality, VR

An immersive virtual reality guided tour enables you to experience a positive customer experience at a restaurant, from arrival to departure.